FAQs

Frequently Asked Questions (FAQs)

Browse by Topic: General  |  Health and Safety  | Continuing Education  |  Registration  |  Payment  | Refunds/Cancellations | Privacy |  Attendee List Sales Scam Alert \

Attendee List Sales Scam Warning.

 It has come to our attention that 'companies' are contacting some NACCHO members and meeting attendees to offer them sale of the Preparedness Summit attendee mailing list. This, unfortunately, has become a more common occurrence for association annual meetings and trade shows in recent years. Software programs can 'crawl' association websites to harvest usable email addresses, which scammers then contact.  

NACCHO does not sell its meeting registration lists or authorize any third party to distribute or sell meeting attendee lists, or lists related to any NACCHO event.  

NACCHO cannot be held responsible for any interaction or sale with these fraudulent company(s). We take this matter very seriously and will do whatever possible to protect our attendees, partners and exhibitors.

If you are contacted by a company claiming to have access to a NACCHO attendee list, do not respond to their message, even to 'unsubscribe' to additional messages, as this just informs the sender that your email address is active, and will usually result in additional unwanted email.

If you have any questions, please contact NACCHO.

GENERAL

What are the official dates of the conference?

  • The conference will take place April 29-May 2, 2025, in San Antonio, Texas.
  • Pre-conference workshops, which are by invitation-only, will take place on Monday, April 28. The conference will begin on Tuesday, April 29 and ends at 12:00 PM ET on Friday, May 2.

Where is the conference located? 

  • The schedule at a glance is now available. Updates to the schedule will be found under "Schedule" in the menu bar when that becomes active.


HEALTH AND SAFETY

What health and safety protocols are in place? 

  • By attending the Preparedness Summit, you agree to comply with NACCHO’s Health & Safety Policy. Please monitor the Preparedness Summit website for the latest updates to the health & safety policies and guidelines. 

CONTINUING EDUCATION UNITS (CEUs)

  • PLEASE NOTE:  Continuing Education Credits are not available for the 2025 Preparedness Summit. 


REGISTRATION

How do I register for the conference?

How do I access my MyNACCHO account?

  • To create or access your account, visit MyNACCHO. Once logged in, you may print invoices and your event confirmation, and view other personalized NACCHO information and activities. For assistance creating or accessing your account, view this guide.

What does a full registration include?

  • The Full In-Person Summit Registration fee includes admission to all regular conference sessions, workshops, posters, and the exhibit hall. 

Something in my registration (e.g., name, registration type, etc.) is wrong. How do I change it?

How do I substitute someone else from my company?

  • You can send substitutes at any time. You must email your request to PrepSummitReg@naccho.org and provide the new attendee’s name, designation (MD, RN, etc.), email, job title, and phone number. We will respond confirming the substitution.

How do I submit verification to receive the student rate?

  • All student registrations will be verified to ensure that registrants qualify for these special rates. Please submit a copy of your Student ID to PrepSummitReg@naccho.org)

Is there a justification letter I can send my supervisor?

  • Yes. You can download the fillable justification letter here

Who do I contact about registration questions or problems?

  • Please email the registration department at PrepSummitReg@naccho.org or phone 877-533-1320 for all of your registration questions.


PAYMENT

You will not be allowed into the summit if your registration is still unpaid. Your registration will NOT be considered complete until payment is received, processed and posted to your registration record. If you arrive on-site with a balance due, you will be required to pay by credit card to enter. 

 
Payment Deadlines
Paying by Check or Purchase Order? The payment deadline is Monday, March 17, 2025 (six weeks prior to the Summit). For ACH or Credit Card payments, the deadline is Tuesday, April 22, 2025 (one week prior).
 
Credit Card + ExpressPay
Our ExpressPay feature allows you to pay NACCHO invoices by credit card needing only the invoice number. No login required and no need to pay through the primary contact’s account! Please Note: Receipts are sent to the primary email address of the customer that was billed. Credit card payments are subject to the cancellation and refund policy as issued below. Payment Deadline: Tuesday, April 22, 2025, 11:59 PM PST.
 
ACH Payments
We must receive your ACH in full by 11:59 PM PST on Tuesday, April 22, 2025. Your registration will NOT be considered complete until the ACH payment is received, processed and posted to your registration record as paid. If we have not received payment in full by the above date, you will be required to issue payment via credit card prior to receiving access to the conference.
 
Payable to:  NACCHO c/o Truist Bank
Address: 1445 New York Avenue NW, Washington, DC 20005-1012
ACH Routing: 061000104
ABA Routing: 055002707 (US Bank)
Account: 1000016233974
Type: Checking
Required: Invoice number(s), service/product description, or a description of the purpose of payment are required.
 
Check Payments
All check payments must be US funds drawn from a US bank. Make checks payable to NACCHO and mail full payment to:
 
2025 Preparedness Summit Registration
NACCHO Lockbox Processing
PO Box 79197
Baltimore, MD 21279-0197
 
We must receive your check payment in full by 11:59 PM PST on Monday, March 17th, 2025 (six weeks prior).   Your registration will NOT be considered complete until the check payment is received, processed and posted to your registration record as paid. If we have not received payment in full by the above date, you will be required to issue payment via credit card prior to receiving access to the conference.
 
Purchase Order
All registrants who would like to pay by purchase order must send a copy of the purchase order (inclusive of PO number, invoice number and bill to address) AND the invoice to PrepSummitReg@naccho.org by 11:59PM PST on Monday, March 17th, 2025. NACCHO will confirm receipt, which will indicate acceptance of PO payment.
 
NACCHO’s federal tax ID is 52-1426663.


REFUNDS/CANCELLATIONS

Refer to Terms & Conditions for cancellation, refund, and substitution information.


PRIVACY POLICIES

Refer to Terms & Conditions for privacy policy information.

Get the Latest Updates on Prep Summit 2025!

Subscribe to the "Preparedness Summit Newsletter" using your MyNACCHO account to receive e-mail updates about the Summit.  

Questions?

PrepSummitReg@naccho.org 
877-533-1320